Support

Accessing Player from Network

You may use the player as a Network-Attached Storage (NAS), and access drives connected to the player from the LAN.

If you are unable to access the player from the network, please refer to the "Troubleshooting" section of this manual.


Connecting to Player via FTP From Windows PC

For FTP access, it is enough to establish an FTP connection to the player. No user name and password is required (e.g. a so-called anonymous FTP access is used). If a particular FTP client requires specifying a user name and a password, enter the user name "ftp" and leave the password field blank.

Perform the following steps:

  1. Find out the IP address of the player (it may be done in the player Setup menu, System Information section).
  2. Open the Windows Explorer (i.e. use any opened folder window) and enter the following into the address bar: " ftp://player_ip_address " (e.g. " ftp://10.0.0.3 ").

NOTE: For FTP access, instead of the Windows Explorer it is recommended to use specialized FTP clients like FileZilla; such clients typically perform better.


Connecting to Player via SMB From Windows PC

For SMB access, the player offers a shared (with unrestricted access) folders corresponding to all storage devices attached to the player. User name and password is not required.

Perform the following steps:

  1. Find out the IP address of the player (it may be done in the player Setup menu, System Information section).
  2. Open the Windows Explorer (i.e. use any opened folder window or press the Start button) and enter the following: "\player_ip_address. (e.g. .\10.0.0.3.).

 

Connecting Macs running OS X to Dune HD Media Players via SMB Protocol

In both Mac OS X Server and Client editions (OS X 10.2x to 10.6x), Samba enables Macs to easily share files with Windows clients on the network and access Windows file servers. Thus Macs with OS X 10.2x - 10.6x installed are fully compatible with all Dune HD media players via the SMB protocol. However, the Samba team has moved active development of the project to the more strict GPLv3 license which prevents Apple from realistically using the software commercially. Therefore in Apple OS X Lion (10.7x) the standard SMB server was replaced with the proprietary Apple SMBX server which is compatible with Microsoft's SMB2 version (Windows Vista/7/8), but not with the standard SMB protocol Dune HD utilizes.

If you are running OS X versions 10.2x to 10.6x you will not have any problems connecting via SMB to your Dune HD media player. However, if you are running OS X Lion 10.7x (or later) you cannot access the SMB server on your Mac from Dune HD player. However, there is a solution! To solve this problem simply download and install the free SMBUp application http://eduo.info/apps/smbup on your Mac. After the application is installed, compatibility with standard SMB shares will be restored on your Mac and you may connect to Dune HD media players without limitations.

Important note: Though Dune HD does everything possible to support applications which extend or enhance the functionality of our products we do not provide support for any third party software. If you have any problems or questions with functionality of SMBUp, please contact the creators of the software.


How to set up NFS server on a Mac

If you are not familiar with using Terminal on a Mac, you may set up NFS server on your Mac by using a free and easy to use application called NFS Manager.
To download NFS Manager application follow the link below:
http://www.bresink.com/osx/NFSManager.html